How to reach the Customer Care Service?
Our Customer care service is available from 9AM to 5PM Monday to Friday on toll-free number 00 800 5000 6000
Or by e-mail :
Cuisinart_international@conair.com

How long is the Cuisinart warranty?
Cuisinart offers a 3-year warranty on all electric products and 20 years for the motors of the Food Processors (FP16, FP14 and FP12 series)

Customer Care Service

FOOD PREPARATION – MP14NE Food Processors

Your ingredients are not chopped up enough, there are still large pieces?
Cut larger pieces of food into smaller sizes before chopping and use the pulse mode for better results.

Can we exceed the maximum quantities?
No, this may damage the appliance and the result will not be optimal.

The ingredients don't mix properly?
Liquid ingredients should be added when the motor is running. Pour liquids through the food opening, never directly into the bowl. Check that the liquid is being mixed properly with the other ingredients. If this is not the case, stop adding the liquid but don't stop the motor. Wait until the ingredients have mixed before adding the remaining liquid.
Butter, if not melted, should be diced before being added. Make sure the butter is at room temperature before adding.

The blade rises in the work bowl?
The blade is not correctly placed. Make sure that it is pushed in as far as possible. The amount of dough exceeds the maximum recommended. Remove some of the dough and process in two batches. If the dough is too sticky, the blade could rise in the bowl. In this case, replace the blade, turn on the motor and immediately add 40g of flour through the food opening.

The dough doesn't form a ball?
The amount of dough exceeds the maximum recommended. Remove part of the dough and process in two batches. The dough is too dry. If it feels lumpy, add some water, 15ml at a time, while the motor is running, until the dough forms a ball that cleans the inside of the bowl.
The dough blade is designed to knead at least 400g of dough. For less than 400g of dough, you should use the knife blade.

Balls of dough are forming under the blade, distribution of the dough is uneven?
Stop the motor, remove the dough, divide into 3 and distribute the dough evenly in the bowl. Turn the appliance back on and knead until the dough is soft and malleable. Make sure it is neither to dry nor too wet.

The dough feels hard after kneading?
Divide the dough into 2 or 3 equal parts and distribute around the bowl. Knead until it is soft and malleable. If necessary, add water.

The liquid leaks onto the motor base?
Always turn the motor on before adding liquid ingredients.
Add liquids slowly allowing the other ingredients to absorb it.

The motor slows?
The amount of dough exceeds the maximum recommended amount.
Remove some of the dough and process in two batches. Do not knead the dough for too long after adding all the ingredients. 30 seconds should be enough for the richest doughs.

The motor stops?
The lid is not properly locked into position.
The appliance is not plugged in.
Something very hard may cause the motor to overheat and stop. This appliance has a safety thermostat that blocks the motor if it overheats. In this case, allow the appliance to cool for 15 minutes. Then divide the dough into two equal parts and start to knead again. Make sure the dough is not too hard. If it is, add a little water and start kneading again.

The dough doesn't rise?
Check the expiration date of the yeast.
Do not use hot water to prepare the dough, or overheat the dough by kneading too long. The ideal temperature for the dough is 26°C. Allow the dough to rise in a warm, draft-free place.
Whole wheat doughs rise more slowly than white flour doughs. Allow to rise for a sufficient length of time.

The bread is too heavy?
The next time you make dough, make sure that it is even, soft, malleable and slightly sticky before allowing to rise. Allow the dough to double in volume before punching down, then shape. Allow it to double in volume a second time after shaping.


FOOD PREPARATION – Blender CBT500E

My appliance doesn't work?
Check that the appliance is plugged in, push the switch into the on position

Liquid is leaking from the bottom?
Check the jar assembly, ensure that the locking collar is tightly screwed onto the motor base and that the seal is properly positioned.

The preparation is leaking through the lid?
Check that the total amount of liquids and solids does not exceed 1.5L.

The blade won't move?
Cut larger foods into pieces before chopping and use the pulse mode for best results.

The blade won't move despite reducing the amount in the jar?
Turn the appliance off and unplug it. The blade was probably not correctly assembled. Check the blender assembly.

The motor slows?
The amount of food exceeds the maximum recommended.
Remove some of the food and blend in two batches.


FOOD PREPARATION - DLC3E & DLC2SE Mini-processor

The ingredients are not chopped enough, there are still large pieces?
Careful not to overcharge the jar.

Food remains stuck to the side of the jar?
Use the reversible motor by pressing alternately on the chop button then the grind button. This will distribute the food better around the jar.

The liquid ingredients are not blending properly?
These must be added only once the appliance is running for better binding.

My mini-processor does not work?
Make sure the security system in the lid is securely locked to the back of the mini-processor.


FOOD PREPARATION – Yoghurt maker YM350E

What milk should I use to prepare yoghurt?
Any milk may be used to make yoghurt. Your yoghurt maker will work with any. So the choice will depend on your personal preferences.

  1. Pasteurised milk with any fat content (full, 2%, 1%). Pasteurise milk is used the most and gives the best results.
  2. Powdered milk. This gives firm yoghurt, richer in calcium and in protein.
  3. Long-life sterilised UHT milk. It makes a relatively firm yoghurt without skin.
  4. Farm milk. We recommend that you boil the milk to kill any harmful bacteria. Sheep's or goat's milk will result in a less firm yoghurt.
  5. Soya milk. Make sure you use UHT soya milk that contains fructose, honey or malt. At least one of these ingredients is absolutely necessary for fermentation.
NOTE: The fat and solids content of the milk has a direct influence on the flavour, the texture and the nutritional value of the final product. Further, the firmest yoghurts are those made with full cream milk. These are also tastier, fatter and provide more energy. Skim and semi-skimmed milks result in less firm yoghurts.

Tips

  • Yoghurt made with full cream milk will be creamier than that made with semi-skimmed. Note: If you use skimmed milk, it won't be successful.
  • UHT milk can be used cold.
  • fresh (farm) milk must be boiled long enough before using it. Be sure to let it cool (to about 43°C) before adding the cultures.
  • you can keep the yoghurt for 7 to 10 days in your refrigerator, but it is tastier if eaten within 4 days of making it.
  • people who are allergic or intolerant to cow's milk can use sheep's or soya milk. Sheep's milk is rich in proteins and easier to digest.

Why doesn't my yoghurt thicken?

  • The yoghurt culture is too weak or the milk was too warm when it was added.
  • The culture or the powdered milk had expired.
  • The yoghurt was not completely mixed with the milk.
  • The preparation time was not long enough.

Why is my yoghurt sour or why does water rise to the surface?
The preparation time was too long or the cooling time too short.

What can I do if my yoghurt is too soft?
Add a little powdered milk and increase the cooking time. TIP: the taste and texture of the yoghurt vary depending on the milk and the yoghurt culture used. For best results, do not use:

  1. milk that has expired
  2. yoghurt that has expired
  3. yoghurt with additives, fruit or other ingredients.


COOKING – Griddle & Grill GR4E

My appliance smokes when I use it for the first time?
It's normal for you appliance to smoke when using it for the first time, remember to clean with a damp cloth before turning it on.

My food isn't cooking?
Check that the cord is properly plugged in, that the cooking method has been selected and that the preheat time is complete.

The meat doesn't sear, and cooking is difficult?
Check that the selected temperature or the cooking method for the food and ensure that you have allowed the appliance to preheat fully.

I have different kinds of food to cook?
Use the grill in the barbecue or flat position and cook each food on a different plate, in this way the flavours will not mix.

I have a problem installing the different plates on the grill?
The plates embossed with 'lower' are installed on the lower part and those embossed with 'upper' are installed on the upper part of the grill simply by snapping them in place.

I let a little cooking fat drip onto the body of the appliance?
Allow the appliance to cool, then wipe with a warm, damp cloth but do not rinse off in water.

It smokes a great deal when I'm cooking food?
Avoid adding too much fat when cooking (eg: shrimp and olive oil), the fat makes it easy for smoke to be released. Use a brush to apply grease to your dry food


COOKING - CRC400E & CRC800E Rice/Risotto cooker

The food boils over during cooking?
Check that the ingredients do not exceed the maximum level in the pot.

The food is not cooked?
There was not enough water for cooking. Add water and start the cooking again.

The rice/risotto cooker is still hot after a few hours?
As long as the cooker is plugged into the mains, the 'keep warm' mode is running. Unplug the rice/risotto cooker after each use.

My rice/risotto cooker doesn't work?
Check that the appliance is plugged in and that the pot is in its base, then that the 'cook' mode is properly engaged.

My rice/risotto cooker stopped during the cooking process?
The pot was lifted or removed while the appliance was running. Press 'cook' again.


COOKING - CSC650E, PSC400E & PSC650E Electric slow cookers

The food catches when cooking?
Check that there is enough liquid for cooking.

The food is not cooked?
There was not enough water for cooking. Add water and start the cooking again.

The slow cooker is still hot after a few hours?
Make sure it is unplugged, the keep warm function may be running. Unplug the slow cooker after each use.

My slow cooker doesn't work?
Check that the appliance is programmed then that the lead is properly plugged into the mains. If the food boils over during cooking, the pot is too full. Remove some of the ingredients or liquid from the pot.

My food is reduced to a pulp?
Do not overfill your slow cooker. Avoid stirring too much after cooking is complete and the food is well cooked.


COOKING – WMK300E Rotating waffle maker

The batter spills out over the sides of the appliance during cooking?
Make sure you are not putting too much waffle batter on the plates.

The waffles aren't cooked properly?
Check the thermostat. If necessary, use a higher temperature setting.

The waffles stick during cooking?
For ideal results, the heat of the waffle maker should be high. Check the thermostat. If necessary, use a higher temperature setting. Lightly butter the plates for best results.

My waffle maker does not work?
Check that the 'on' button is properly engaged.


COOKING – CEC7E Egg cooker

How do I prevent cracks from forming in the eggshells?
Always use eggs that are at room temperature. As much as possible, use fresh eggs. Do not cook eggs without the holder.

Why is it necessary to pierce the top of the egg before cooking?
This prevents the shells from cracking during cooking and reduces cooking time slightly.

  • Remember to butter or oil the inside of the poaching tray slightly to prevent the whites from sticking to the surface during cooking
  • Eggs are a natural source of nutrition:
    • 7.5g protein
    • 6g fat
    • 30mg calcium
    • 1.5mg iron
    • Vitamins A, B, D and E


BREAKFAST – DGB900BCE Coffee maker with built-in grinder

The coffee doesn't flow?
Clean the small flap (the opening through which the freshly ground coffee flows)

  1. Open the flap by gently lifting towards the back.
  2. Clean out any excessive used grounds.
  3. Push the lever to the left to open the shutter located at the bottom of the chute. Empty the extra coffee from the filter.
  4. Make sure the permanent filter is properly positioned to catch the ground coffee.
Check that the carafe and the filter door are properly positioned.

How often do I need to clean my coffee maker?
We recommend cleaning the hopper and the chute every 1 to 2 weeks depending on how often you use the machine.

  • Remove the lid from the hopper.
  • Turn the release knob to the left and remove the hopper from the machine.
  • Discard the old coffee grinds.
  • Wash the hopper and its lid in warm soapy water and rinse thoroughly. These are also dishwasher safe.
  • Dry the washed parts well before replacing them in the machine.
NOTE: Never place coffee beans in the machine without having replaced the hopper (Please read the section on 'Cleaning' in the instructions for more details)

The coffee is flowing very slowly? Descale the coffee maker.

When I start a cycle, I hear a 'beep' sound?
You have forgotten to place the rotating coffee filter lid. The hopper is not properly positioned.

My coffee maker doesn't work?
Check that the appliance is plugged in and properly connected to the mains.


BREAKFAST – DCC1200E Filter coffee maker

My appliance doesn't work?
The appliance is not plugged in.

The coffee doesn't flow?
The carafe and the filter door are not properly positioned.

There are some coffee grounds on the inside of the machine?
Do not exceed the maximum amounts recommended.

The timer didn't start?
Please read the section on 'Programming' in the instructions.


ART DE VIVRE – Wine cellar CWC600E

The appliance vibrates?
Make sure the appliance is on a level surface.

The door doesn't close properly?
Make sure the appliance is on a level surface.
Make sure the racks are properly positioned.
Make sure the bottles don't stick out too far.

The ventilation is running constantly?
This is normal for the appliance.
The lower the selected temperature, the more ventilation needed to run. The ventilation will also run constantly if the room temperature is above 21°C.
The appliance is designed to run non-stop when the temperature selection is at the lowest setting.

The inside temperature doesn't seem to be correct?
Make sure the ventilation grille on the right side of the appliance is not obstructed in any way.
Also make sure that there is a gap of at least 15cm between this grille and any other surface.
Make sure the room is not too warm.

The appliance does not work?
Make sure it is plugged into the mains but also that the outlet into which it is plugged is working properly.

The appliance works normally but does not chill?
When you use the appliance for the first time, it may take up to 24 hours to bring it to the desired temperature. Make sure that there are at least 3 bottles of wine in the wine cellar.
Allow the appliance to run for 24 hours for it to reach the right temperature. Check the room temperature and do not place the appliance in the following conditions:

  • in direct sunlight
  • in a poorly ventilated room (eg in a garage)